For independent & boutique hotels

Chain-level standards. Your own hotel.

Ready-to-use Standard Operating Procedures written by a hotel General Manager with 14 years of experience. Pick the SOPs you need, add your logo, train your team the same week.

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Editable Word + PDFEnglish & DutchPrices excl. VAT

HK-07

Skip-the-Clean programme

REV. 10/2026 · PAGE 1 OF 4 · EHCOS

Purpose	Offer multi-night guests to skip daily cleaning in exchange for a drink at the bar.
Owner	Head of Housekeeping
Applies to	Front Office, Housekeeping, Bar

Offer the programme at check-in to every stay of 2+ nights.
Record opt-in in the PMS and hand over the drink voucher.
Remove the room from the daily cleaning list before 09:00.
Provide fresh towels on request within 30 minutes.
Reconcile vouchers and skipped cleans daily.

Trained byEmployee signature

14 yearsin international hospitality

3 hotelsled as General Manager

92.86%IHG Brand Experience score, 2025

Green Key Gold2024–2026

The library

Pick the procedures you need

Every SOP is filed under a department code, just like in a chain hotel's operations manual. Buy one, or a full department.

What's inside every SOP

Written to be used on shift, not filed away

Each procedure follows the same structure, so your team always knows where to look. Replace our logo with yours, adjust times and names, and it is ready.

Formats: Editable Word (.docx) + PDF
Languages: English and Dutch
Delivery: By email after payment
Licence: Use in one hotel, unlimited staff

PurposeWhy the procedure exists and what good looks like.
ScopeWhich departments, shifts and situations it covers.
RolesWho does what, and who is accountable.
ProcedureNumbered steps, with times and standards.
ChecklistA one-page checklist to print for the department.
EscalationWhat to do when something goes wrong, and who to call.
Sign-offTraining record for the employee and trainer to sign.

Bundles

Save with a full department or the whole manual

Department pack

One department, complete

€149excl. VAT

All SOPs for one department
Department checklists
Training sign-off sheets

Choose the department

Most complete

Complete Operations Manual

€595excl. VAT

Every SOP in the library
Bound manual layout with table of contents
New-hire induction plan
Free updates for 12 months

Tailored

Written for your hotel

from €950excl. VAT

Full manual adapted to your rooms, outlets and PMS
Your branding and tone of voice
On-site training session with your managers

Ordering

How ordering works

Choose your SOPsAdd single procedures, a department pack or the full manual to your order slip.
Send your orderFill in your hotel details. We prepare your order for you to email to EHCOS.
Pay the invoiceYou receive an invoice by email, payable by bank transfer.
Receive your filesAfter payment, your Word and PDF files arrive by email.

Questions

Before you order

Can I edit the SOPs?

Yes. You receive editable Word files, so you can add your logo, change times, names and standards to fit your hotel.

Do the SOPs fit a small boutique hotel?

They are written for independent hotels of roughly 20 to 250 rooms. Where a step needs a dedicated role, the SOP shows who covers it in a smaller team.

Can I use them in more than one hotel?

Each purchase covers one hotel. For a group of hotels, choose the tailored option and we agree a group licence.

Are prices including VAT?

No. All prices exclude VAT. VAT is added on your invoice.